1. These terms
These Terms govern your use of Frostique, operated by Pronttera, KPCT Mall, Fatima Nagar, Pune, Maharashtra, India. By creating an account, starting a trial or paying a subscription fee, you accept them. If you are accepting on behalf of a business, you confirm you are authorised to bind it.
Your use of the software itself is additionally governed by our End User Licence Agreement, and refunds by our Refund Policy. Where they conflict on a point they cover specifically, those documents prevail.
2. The service
Frostique gives your bakery a branded ordering storefront on web, iOS and Android, plus a management portal for catalogue, branches, orders, scheduling and analytics. Which features you get depends on the plan you are subscribed to.
We develop the platform continuously. We may add, change or remove features, but we will not materially degrade a feature that is core to your plan during a paid term without giving you notice and the option to cancel for a pro-rata refund.
3. Accounts and your team
- You are responsible for the accuracy of your account details and for keeping credentials confidential.
- You are responsible for everything done under your account, including by staff members you invite.
- Team seat limits are set by your plan. Sharing one login between people to avoid seat limits is a breach of these Terms.
- Tell us promptly at info@pronttera.com if you suspect unauthorised access.
4. Plans, fees and billing
- Subscription fees are shown on our pricing page in Indian Rupees and are billed monthly or annually in advance, according to the cycle you choose.
- Fees exclude applicable taxes, which are added where required.
- Subscriptions renew automatically for the same cycle unless cancelled before the renewal date.
- We may change prices. Changes take effect at your next renewal, and we will give you at least 30 days notice beforehand.
- If a payment fails, we may suspend access after notifying you and allowing a reasonable period to fix it.
5. Free trial
Where we offer a free trial, it runs for the period stated at sign-up. You may cancel at any time during the trial without charge. If you do not cancel, the subscription begins and the first payment is taken at the end of the trial.
6. Your content and your customers
You keep all rights in your logo, brand, product images, descriptions, prices and customer data ("Your Content"). You grant us a limited licence to host, reproduce and display Your Content solely to operate the service for you.
You are responsible for Your Content being lawful and accurate — including product descriptions, allergen and ingredient information, prices, tax treatment and delivery promises. You are the seller in every transaction with your customers; we are not a party to it and do not handle those orders as principal.
You must have a lawful basis for the customer data you upload or collect through the platform, and must give your customers the privacy information the law requires.
7. Acceptable use
You must not:
- Use the service unlawfully, or to sell goods you may not lawfully sell.
- Upload malware, attempt to breach or probe our security, or circumvent plan limits or feature gates.
- Reverse engineer, decompile, resell, sublicense or white-label the platform to third parties as your own product.
- Send unsolicited bulk messaging through the platform, or use customer data for purposes your customers have not been told about.
- Place unreasonable load on the service through automated means without our written agreement.
8. Availability and support
We aim to keep the service available continuously, but we do not guarantee uninterrupted operation. We may take the platform down for planned maintenance, and will give advance notice where practical.
Support is provided by email during business hours. Priority support is available on the plans that list it.
9. Suspension and termination
- You may cancel at any time from the portal or by emailing us. Cancellation takes effect at the end of your current paid term.
- We may suspend or terminate your account if you materially breach these Terms and do not remedy it within 14 days of written notice, or immediately where the breach is serious, unlawful, or puts the platform or other customers at risk.
- On termination your storefront goes offline. You may export your data for 30 days afterwards, after which we may delete it in line with our Privacy Policy.
10. Warranties and liability
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided "as is" and we exclude implied warranties.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings; and our total liability arising out of or in connection with these Terms in any 12-month period is limited to the subscription fees you paid us in that period.
11. Indemnity
You will indemnify us against claims brought by third parties, including your customers, arising from Your Content, from goods you sell, or from your breach of these Terms — except to the extent the claim results from our own breach.
12. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to perform this agreement. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.
13. Changes to these terms
We may update these Terms. We will give at least 30 days notice of material changes by email or through the portal. Continuing to use the service after they take effect means you accept them; if you do not, you may cancel and we will refund any prepaid fees for the unused period.
14. Governing law
These Terms are governed by the laws of India, and the courts of Pune, Maharashtra, India have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief in any competent court.
Questions about these Terms: info@pronttera.com.